How Can We Help?
Whether you need guidance choosing a golf simulator or have questions about your sauna order, we are ready to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pool tables and golf simulators may include white-glove delivery coordination.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that tracking number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible products. If something is not the right fit for your space, please refer to our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible items within our return window. Contact our team with your order number and the product you would like instead, and we will walk you through the steps.
How do I choose the right golf simulator or sauna for my space?
Room dimensions, ceiling height, and your intended use all matter when selecting a simulator or sauna. Send us your space measurements and preferences, and our team will recommend the best options for your setup.
Do your products require professional installation?
It depends on the product. Items like cold plunges and poker tables are typically straightforward to set up, while golf simulators and infrared saunas may benefit from professional installation. Each product page includes setup details, and our team can advise further.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Owned and operated by Lounge Matrix, our team personally handles every inquiry within one business day.
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Your payment and personal information are protected with industry-standard encryption at every step.
Premium Selection
Every golf simulator, sauna, pool table, and cold plunge is chosen for quality, durability, and performance.
30-Day Returns
If a product is not the right fit for your space, our return process is straightforward and backed by our policy.
